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We are staying at Mar Vista Grande. When we came in from the beach, the AC was not working. It was 4:00 Friday. Panic!! We called Condo World to report the problem. Within 45 minutes Nate from Ductworks was at our door. He immediately found the problem. He corrected it, double checked to be sure all was okay, and left us completely satisfied. We are very appreciative and impressed with the prompt service!!!
We contacted this company to diagnose a refrigerant leak. Nate and his team were out the next day and found the problem. Since the issue was beneath our condos foundation we had a problem. Nate explained our options and even went as far as suggesting we contact another company to see if they could possibly offer a solution they could not. As it worked out Ductworks ended up fixing our problem. A new line set had to be run and they were very efficient in getting the lines above our ceiling and within the walls. They were very professional, fast, and reliable. They actually had this problem completed in two days. Highly recommend!
The morning we called DuctWorks about our A/C’s not cooling properly, the lady who took our call said we would hear back from a technician within 30 minutes, and we did! Shortly thereafter, Trevor arrived to check our A/C unit and to assess our problem. He was polite, worked quickly, assessed our problem, answered all our questions, and made recommendations for repair work. We made our choices and, within a short time, our A/C was cooling once again. We chose to purchase a maintainence agreement, and we will go from there in assessing any further needs, We enjoyed meeting Trevor, and were so grateful for him and the professional way in which he took care of our situation. We highly recommend Duct Works Heating and Cooling!
Product or service reviewed: Trane total hvac system and new ductwork
Ductworks HVAC did an outstanding job on replacing our hvac system. They did a total tear out and reinstall including all ductwork, boots, and regulators. They built me a sturdy platform to elevate the outside units and moved the electrical outside breakers up to platform level. We have a two story home and our utility bills got high previously. There were cold and hot spots in our home previously. Now constant temperature all through the house upstairs and downstairs. The unit hardly runs whereas previously is would run all the time! The air quality in our home is so much better. Cameron, the owner, provided us with a new loaner A/c and heat unit during the time the units we’re being replaced. Cameron and his great techs truly were professional and worked very hard to make our 30 year old home feel like a brand new home. The equipment, ductwork, and controls are working perfectly! I would highly recommend Ductworks to anyone wanting a really quality system that installed with no surprises. Definitely a five star job!
Myrtle Beach SC
We have been dealing with Ductworks for a number of years now. They have serviced and/or installed new units in a number of our beach condos. They have always been excellent to work with and have stood by their work. Last week, for example, we had a tenant call late in the evening complaining about the A/C and wanted to be moved to another unit, which would have cost us lost rent. Ductworks went in at 11:00 pm and quickly diagnosed and fixed the problem at a reasonable cost.
North Myrtle Beach
Product or service reviewed: Cleaned out drain pipe for air conditioner
We rented a condo @ The Ashworth & the air conditioning stopped working. Trevor was very professional & prompt. He fixed the problem & he was great and he had a great attitude & even came after hours in a good mood!! Thank you Trevor!! Great Job.
The Brown Family
Myrtle Beach, SC
The Clear Choice for HVAC!
Technician: Cameron, Trevor, Jennifer
Cameron, Trevor, Jennifer and the entire team are always there when we need them. It’s one thing to get a fair price on a new HVAC system in a non-emergency situation and have a smooth installation and that has happened with these folks as well which was great. However, when it comes to a long-term relationship with a vendor what you look for is their reaction time when it’s an emergency when your guests are on vacation and need the AC repaired ASAP. These professionals are there no matter what time of day - it’s just that simple. They are the best and clear choice for HVAC!
Product or service reviewed: Trane MiniSplit AC/Heater
Alex, Tracey and Trevor were all very professional and extremely courteous. Tracey was exceptional and a very good worker, taking pride in his work and customer satisfaction. I strongly recommend DuctWorks. Out of three estimates DuctWorks was the most reasonable.
Product or service reviewed: TRANE SYSTEM
DUCTWORKS CAME HIGHLY RECOMMENDED BY A LOCAL REAL ESTATE AGENT. ALEX CAME OUT THE SAME DAY AND GAVE ME A QUOTE ON A NEW SYSTEM AND INSTALLED LATER THAT WEEK. I HAD BEEN WORKING WITH A HOME WARRANTY COMPANY SINCE THAT SENT TECHNICIANS OUT 3 TIMES FROM MARCH TO JUNE TO PATCH THE 20 YEAR OLD SYSTEM THAT WAS ON THE OCEAN FRONT. WITH THIS BEING RENTAL PROPERTY I KNEW I WOULD LOOSE INCOME IF NOT HANDLED PROPERLY. ALEX DIAGNOSED AND INSTALLED AND INSTALLED A NEW UNIT WITHIN 1 WEEK. HE EVEN ASSISTED ME IN GETTING THE REBATE FROM SANTEE COOPER IN PROCESS!!!! AWESOME COMPANY
Product or service reviewed: System Check
Trevor arrived on time. He got right to work checking out and inspecting our A/C system. A real clean cut, no nonsense professional. We will continue to use the services of Ductworks, based on our experience with Trevor.
Myrtle Beach, SC
Product or service reviewed: 2 Train systems
Great company. Trevor came out Sunday to help us with a problem. He pointed out issues with our systems that were causing our problems and explained our options. Next day Alex came out and gave us very informative advice on replacement products for two of our twelve year old systems. They replaced these in two days. Trevor and Alex worked nonstop and did a super professional job. Excellent employees and company.
Got to give an awesome shout out to Ductworks Heating and Cooling. They come today fix the unit. They are awesome guys. You ever need AC work call the professionals at Ductworks Heating and Cooling. Thank you so much Cameron Hinson for sending your guy so fast
Excellent Customer Service
They stand by their products. They respond quickly and they go above and beyond on customer service. Some companies will sell you things you don't need, I never worry about that with DuctWorks. They are good people.
Great service. Our outdoor unit quit on a Saturday, I called and explained that with the weather being in the sixties I didn’t require immediate service but wanted to get on the list for early Monday morning as we were trying to leave town. I received a call within an hour of leaving a message on Saturday from Trevor, I explained the situation and he said he would try to work us in, he called back on Monday morning before 8 am and had the unit repaired before 9 am.
I would recommend them to anyone who was looking for HVAC work !
North Myrtle Beach
I highly recommend them!
Technician: Trevor and Alex
We have been using Ductworks for several years and every experience with them has been extremely positive. They are very responsive, knowledgeable, professional and friendly. Most recently both Alex and Trevor worked diligently to solve a factroy related issue with our main HVAC unit so our family would be comfortable while visiting. I highly recommend them!
Alex Did a Quick and Professional Job
All your personnel acted very professional from beginning to final payment.
North Myrtle Beach
We Will Definitely Call Them Again!
Trevor did an awesome job! He came at the time they gave us. He was very knowledgeable & nice! We will definitely call them again!
Alex Todd carefully explained all of my options and patiently answered all of my many questions. I wasn’t looking for replace my heating/cooling system, but Alex made the experience as painless as possible.
North Myrtle Beach
Very dependable and trustworthy. Takes extra measures to insure that the unit is working and performing to the highest standard
Alex came out to give an estimate for correcting the ductwork and insulation, in my 2 year old home. Alex was professional and also very knowledgeable of his profession. The guys on his team who came out and completed the job were excellent. They were all very professional, courteous, arrived on time, and completed the job in the amount of time that it was estimated.
Since the work was completed, the electric bill has already decreased, and our home is actually comfortable now. No more cold and hot rooms, or tornado force winds coming from the vents, it’s very comfortable now. I would highly recommend Alex and the guys at DuctWorks in North Myrtle Beach. I will also be using them for future HVAC maintenance needs. Thank you!!!